Refunds & corrections
Updated September 20, 2026
When we provide a full refund
- You cancel before research begins.
- You were charged twice for the same order; the duplicate charge is refunded.
- OpportunityStep cannot fulfill your purchased order.
Canceling before research begins
Email support@opportunitystep.com as soon as you wish to cancel. Include your order reference and the email used for the order. We use the time your request was received, compared with the recorded research start, to determine whether work had begun. Research may begin soon after verified payment and a usable intake; there is no guaranteed cancellation grace period.
Requests after research begins
Because reports are customized, we review cancellation and refund requests individually after research starts, considering the work completed and the issue reported. A change of mind after work begins does not automatically qualify for a full refund. We will explain the decision and any proposed remedy. This does not remove your rights under applicable law.
Free corrections within 14 days
If you find a factual error or a section missing from your purchased tier, contact us within 14 calendar days of delivery. Identify the report section and provide any supporting information. We will review the issue, correct confirmed errors or omissions without an additional charge, and send a replacement PDF.
If a material problem cannot be resolved, we will review an appropriate refund. The 14-day correction window does not limit any statutory rights. New scope, a different business, a changed goal, or a later research period requires a separate agreement and is not included as a correction.
Delivery problems
If the PDF is missing, unreadable, or sent to an incorrect address, contact us so we can check delivery and arrange a usable copy. Check your spam folder as well. If we cannot fulfill the order, we provide a full refund.
How refunds are handled
Approved refunds are returned through the original payment method. We will notify you when the refund is issued. Your payment provider or bank controls when it appears in your account; we do not promise a fixed processing time. You do not need to provide your password or full card number to request help.
How to request help
Email support@opportunitystep.com or use the contact form. Include your order reference, purchase email, and a short explanation of the cancellation, billing, delivery, or report issue.
See also our Purchase Terms and Privacy Policy. Nothing in this policy excludes rights or remedies that cannot lawfully be excluded.